• To establish an ILL account (for first time users)

1. Go to “Interlibrary Loan (ILLiad)” on the library homepage (located under “Quick Links”)
2. Fill out the electronic form to create your user account

• To request a specific book, article, or other item not available in our library:

1. Click on the Interlibrary Loan (ILLiad) link under Quick Links on the library homepage.  You will be prompted to login using the campus portal.  (If you are a first time user, please fill out the form that displays after you login.)
2. Depending on the item you wish to order, fill out a New Request using the Article, Book, Thesis/Dissertation, or Other form and click on the SUBMIT REQUEST button.
3. You will receive an email telling you how to retrieve the item when it has arrived.  You can track the progress of your request at any time by logging into your ILLiad account.

• To request an item while searching a discovery tool like the catalog or a database:

  FIND BOOKS: 

1. Click on Find Books on the library homepage, and then select Find Books beta.
2. Do a search. If you don't find what you need, click on the Other Cal State campuses tab to rerun the search in all California State University libraries. If you still don't find what you need, then click on Libraries worldwide to extend your search to all 50,000 libraries in WorldCat.
3. When you find an item you wish to order, click on "We'll get this for you in 3-5 (or 5-10) days."
4. Sign in through your ILLiad portal, and click on Continue on to ILLiad and then Request this Item.  You should have a screen with a request form automatically filled out with the necessary information about the item you want to request.
5. Verify the information on the auto-fill request form.
6. Click on the SUBMIT REQUEST button.
7. You will receive an email telling you how to retrieve the item when it has arrived.  You can track the progress of your request at any time by logging into your ILLiad account. 

  POLLAK LIBRARY CATALOG:

1. If the item is not available at the Pollak Library, click on “Request An Interlibrary Loan”
2. From this WorldCat record, click the link “Request Item through Interlibrary Loan” located in the middle of the screen next to “Services from CALIFORNIA STATE UNIV, FULLERTON for this item:”
3. Sign in through your ILLiad portal, and click on Continue on to ILLiad and then Request this Item.  You should have a screen with a request form automatically filled out with the necessary information about the item you want to request.
4. Verify the information on the auto-fill request form
5. Click on the SUBMIT REQUEST button.
6. You will receive an email telling you how to retrieve the item when it has arrived.  You can track the progress of your request at any time by logging into your ILLiad account.

  ARTICLE DATABASES (EBSCO, etc.) or WorldCat:

1. Click on Find It at the Pollak Library button associated with the book or article you wish to order.
2. If the library does not have the item, click on the link “We’ll get this for you” found in the Find It  box
3. Log in through your ILLiad portal, click on the Continue to ILLiad and Request This Item. You should have a screen with a request form automatically filled out with the necessary information about the item you want to request.
4. Verify the information on the auto-fill request form and click on the SUBMIT REQUEST button.
5. You will receive an email telling you how to retrieve the item when it has arrived.  You can track the progress of your request at any time by logging into your ILLiad account.

• To track my requests and to pick up books and articles requested via ILLiad
  • Watch your email inbox for notification that your requested materials have arrived

(The ILL requests will 5-10 days, and sometimes more, to arrive.)

1. Log onto your ILLiad account using the link on the library homepage
2. Click on “Requests in Process” to check the status of your requests
3. To retrieve an article sent electronically, click on “Electronically Delivered Articles” and “View”
4. To retrieve books and other materials go to the circulation desk (1^st Floor South) to pick up your item(s)

• To renew my ILLiad materials

1.    Log onto your ILLiad account using the link on the library homepage
2.    Click on Received/Checked Out Loans – Renewals link
3.    Click on the transaction number of the item you wish to renew, and then click on the Renew Request.
       Requests for renewals must be requested before the due date. 

• To get answers to my questions about ILLiad requests 
  • Email libraryill@fullerton.edu
  • Contact the ILL office Mon-Thurs 9-6 or Fri 9-4
  • Phone 657-278-2637
  • Check at circulation or reference desks for help